Research in Motion released more information this week about its upcoming overhaul to the BlackBerry mobile OS. BlackBerry 6 is scheduled to arrive by the end of the third quarter, and right now it can’t come fast enough for the veteran smartphone maker.
New research released this week revealed a double whammy for RIM: Fewer buyers are planning to purchase a BlackBerry and customer satisfaction with BlackBerry has dropped off a cliff. That’s a bitter pill to swallow when you consider that BlackBerry was ranked number one in customer satisfaction by J.D. Power and Associates in 2007 — the year Apple first released the iPhone.